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Translation.ie - Communication in any Language
Email: mail@translation.ie - Tel: +353 1 652 0760 - Fax: +353 1 686 5093

Call Centre Support

At Translation.ie we can provide the optimum outsourcing solutions for call centres with our multilingual back up support for your operations. Whatever the size of your call centre, support or sales desk operations if you are experiencing a temporary increase in the volume of calls or you need an ongoing supplementary multi lingual staff solution, we can respond to your needs immediately.  Our full suite of services includes first level bilingual customer service representatives and more experienced personnel for more complex scenarios.

Our multilingual customer service can be delivered by email or by phone so that you can be confident that you are providing an excellent customer experience. Our support is available around the clock for the lowest possible cost. 

We also provide level 1 telephone support for sales and technical support or emergency response, 7 days a week, 24 hours a day or for out of hours coverage in any language. We can immediately draw on our extensive pool of highly qualified translators and skilled interpreters to provide linguistic services when you need them, no matter how small or large scale your requirement is.

Our specialist Interpreters are trained in over the phone interpreting and we match them with the respective industry or business so that they are familiar with specific terminology and ideas.

We also provide solutions for the personnel staffing side of your business. Our language testing service, where we provide language testing as part of your recruitment process is invaluable when you are hiring multilingual staff. We can also provide you with staff to help you manage temporary shortages or fill short term ramp-up processes.

Our outsourced customer service solutions are the most cost-effective, flexible, and reliable resource for your business and the Language Solutions we provide are guaranteed to be of the same high standard.

For smaller business testing in new markets we can help you achieve growth and yield enormous growth by helping you break into new markets for a minimum cost. 

Contact: Solutions@translation.ie for further information or to discuss your specific requirements so we can tailor a solution to meet your needs.

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